Stefan Fischer, Sven Döring, Matthias Wimmer, and Antonia Krummheuer. Experiences with an Emotional Sales Agent. In Affective Dialogue Systems, pages 309–312, Springer, Kloster Irsee, Germany, June 2004.

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Abstract

With COSIMAB2B we demonstrate a prototype of a complex and visionary e-procurement application. The embodied character agent named COSIMA is able to respect a customer's preferences and deals with him or her via natural speech. She expresses various emotions via mimic, gesture, combined with speech output, and COSIMA is even able to consider the customer's emotions via mimic recognition. As first observations show, this is a very promising approach to improve the bargaining with the customer or the recommendation of products.

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